How much does delivery cost?
Delivery is free of charge on orders over £29.99 from our website. For all orders under £30 the standard delivery cost is £3.99 for next day delivery on orders before 12pm. Please enquire for further details.
At the WIne Artists we pride ourselves on our service levels and strive to offer a first class service. We follow up every order to make sure you’re completely happy and that your wine has arrived in perfect condition. Should you have a query or problem please email a member of the team who will be pleased to help you by email at firstname.lastname@example.org. Your satisfaction is paramount so if you haven’t enjoyed a wine we want to hear about it.
Delivery is FREE FOR ORDERS OVER £29,99 to a single UK mainland address*. All other orders are charged £3.99 per UK mainland delivery address*.
FREE LOCAL DELIVERY, available when you order six bottles or more, or over £60, to a single address. Please email the customer service team on email@example.com. Please allow up to 3 days for delivery. For orders required in less than 1 day, our standard terms apply.
When placing your order you can request for wines to be signed for when delivered or left in a safe place if a specific instruction is given. Please note that we cannot accept responsibility for any subsequent loss or damage which occurs once the consignment has been left.
Wines ordered before 12pm should be delivered within the next business days. If for any reason this is not possible, we will contact you to let you know. Orders are normally delivered between 8am and 6pm Monday to Friday.
We always do our very best to achieve our stated delivery times but please note we cannot be held responsible for circumstances beyond our control including, but not limited to, adverse weather conditions and supplier & 3rd party / carrier difficulties. Please note that in busy periods such as December, deliveries may take longer. We will advise on dates in due course for which to place orders by, for guaranteed Christmas delivery. Order by midday Wednesday 18th December to guarantee pre-Christmas delivery. Please note we will not deliver on the 24th, 25th, 26th and 31st December as well as 1st January.
Please be aware that multi case orders may become separated. Please contact us if you do not receive the balance of your order within three working days.
In the event of redelivery being required Wine Artist retain the right to charge an additional minimum fee of £3.99.
By placing an order you are confirming that you are at least 18 years old, we reserve the right to cancel an order if we are unsure of this.
Next day deliveries and pre 1pm deliveries can be arranged for an additional charge of £3.00*. Please note orders must be placed before 12pm on the previous working day.
Deliveries can be made on Saturdays before 1pm for an additional charge of £27.00*. Please note orders must be placed before 12pm on the previous working day.
*Please note those options aren’t available for deliveries to Northern Ireland, Jersey, Channel Islands, The Isle of Man, The Isle of Wight, The Scilly Isles and some areas of Scotland. Deliveries to those specific areas may take longer and are subject to a surcharge (below).
For deliveries outside the UK mainland please contact the team on firstname.lastname@example.org for a bespoke quote. Please note we do not ship wine outside the UK.
|Area and postcodes||1>12 bottles||13>24 bottles|
Scottish Highlands Mainland:
AB37-AB46, AB51-AB56, FK17-FK21, IV2-IV40, IV52-IV54, IV63, KW1-KW14, PA21-PA40, PA80, PH15-PH50
All HS, IV41-IV51, IV55-IB56, KA27, KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA80, PH41- PH44, All ZE
|Isles of Scilly (TR21-25)||£12||£20|
|Channel Islands (GY)||£99||£170|
|Isle of Man (IM)||£99||£170|
|Northern Ireland (BT)||£40||£70|
|Isle of Wight (PO30-PO41)||£25||£35|
Please contact our customer service team on email@example.com for further information on any of the above.
Collection from our venues
Orders can be collected from any of our wine shops or bars free of charge with no minimum order. Just select the option to collect from the venue on the website once in the checkout section. Orders will be available for collection within the same day or next working day.
Goods should be inspected upon delivery and any breakages reported immediately, within two days of delivery at the latest. Please email firstname.lastname@example.org to arrange a replacement or credit.
If you find a wine that has been bought from us to be faulty please retain the packaging and receipt and contact us to discuss. Please contact our customer service team by email at email@example.com
Stock Availability and substitutions
We do our utmost to ensure every wine listed will be available to you. However by their very nature wines have limited availability, so from time to time we may run out of a particular wine or vintage. When this happens we will contact you to offer alternative wine or send the next available vintage.
Wines are available on Sale or Return, by prior arrangement only, for orders of 96 bottles or more. All returns are at the customer’s expense. Returns must be made within 28 days of original delivery and goods must be in a resalable condition. We reserve the right to only accept back up to 25% of the original order. For further details please contact a member of customer services at firstname.lastname@example.org